Facilitate to Motivate and Manage Conflict

Facilitate to Motivate and Manage Conflict™



To create a deeper understanding of the differences between the roles of team leader and facilitator

To enhance skills in leadership, facilitation, and mediation

To increase awareness of the stages teams go through to gain productivity

To fine-tune communication skills necessary to achieve high performance teams and prevent, manage or resolve conflict

To demonstrate how individual differences can create synergy and increase productivity

To explore criteria and strategies for decision-making and consensus building



I.     Introduction/Case Study

II.   Traditional Leading vs. Facilitating

A.  Traditional Leading

B.  Facilitating

C.  Characteristics/Skills of Effective Facilitators

D.  Guidelines for the Facilitator

E.  Developing Objective Awareness

III.  Teams and Facilitators

A.  Stages of Team Development

B.  How to Facilitate Growth and Optimal Performance

IV.  “Communication 101 “

A.  The Fundamentals of Communication for Facilitators

B.  The Impact of Non-Verbal Language

C.  Perception

D.  Listening

E.  Empathy and Compassion

V.    Decision-Making and Reaching Consensus

A.  Decision-Making Matrix

B.  Traditional Decision-Making vs. Consensus Building

C.  Facilitation Techniques for Reaching Consensus

D.  Roles People Play While Reaching Consensus

E.  Establishing Effective Norms

F.  Criteria for Measuring Consensus

VI.   Facilitating & Participating In Meetings

A.  Why Have a Meeting?

B.  Characteristics of Productive Meetings

C.  The Facilitator/Moderator

D.  Helping People Participate

E.  Dealing with Disruptive Behaviors

F.  Listening and Staying Neutral

G.  Keeping Focused

H.  Building Trust and Conducive Environments that Foster Candor

I.  Skill Practice in Small Groups

VII. Managing and Resolving Conflict

A.  Identifying Conflict

B.  The Martial Arts & Conflict Resolution

C.  The Magic of Conflict Approach

D.  The Art of Centering

E.  Aikido and Defusing Anger

F.  How to Stay CALM

G.  The Art of Mediation

VIII. The Leader as Motivator

A.  Myths about Motivation

B.  Methods to Motivate

IX.   Action Planning for Success