Following participation in this educational program, attendees will have a heightened awareness of themselves as communicators, leaders and representatives of the organization.
The following competencies will be covered in this three-day course:
Interpersonal CommunicationTeam Skills
Emotional Intelligence (EQ)
Accepting & Managing Change
Improvisation: Thinking on Your Feet
To develop leadership strategies by blending technical skills, flexibility and diversity with one’s own personal, individualized style.
To create a positive sense of self as it relates to the fundamentals of communication, leadership, and personal mastery.
To demonstrate techniques for enhancing and developing high performance teams.
To develop attitudes that project trust and credibility to direct reports.
To explore the role of values, ethics and innovative thinking in future leaders.
To review and thus continually improve foundational skills necessary to succeed as leaders including oral communication, counseling, coaching, conflict management, customer focus, etc.
Interactive, supportive activities
Easily applicable, practical tools for successful leadership
Fast-paced and fun!
Dynamic instructor who is also a professional keynote speaker
An opportunity for personal and professional growth
FORMAT OF DELIVERY:
Small group activities
I. Introduction and Personal Goal Setting
A. Breaking Bad Habits
B. Qualities of Effective Leaders
C. What Does it Mean to Lead With Spirit and Soul?
D. Why is Effective Communication and Dialogue Important?
E. Be Here Now
II. It Starts With You
A. The Wisdom of Great Leaders
B. Change is One Thing You Can Count On
C. Leadership and Innovative Thinking
D. Crisis and Acceptance
E. Personal Communication Assessment for Changing Behaviors
F. Managing Change
III. Self-Management/Self-Direction Strategies
A. The Power of Self-Talk
B. Exercise in Self-Talk: How the Inner Affects the Outer
C. You Can’t Leave Home Without You™
D. Strategies for Success with Stress and Other Life Irritants (problem employees, coworkers, policies)
E. The Importance of Positive Attitude
IV. Leadership and Intuition
A. Success Stories from Around the World
B. How Can You Tap Into This Vital Resource?
I. Interpersonal Interactions
A. Connecting with Internal and External Customers
B. Stewardship: Choosing Service Over Self-Interest
C. Levels of Service
D. Developing a Service Consciousness
II. Qualities Of Effective Communicators/Service Providers
III. Meanings Are in People, Not in Words
IV. Application of the Communication Process
A. Receiver Orientation
B. Perception vs. Reality
C. Diversity Awareness: Gender, Cultural, Generational, Personality Type, Communication Skill Level, etc.
V. The Importance of Non-Verbal Language
A. How You Say What You Say Matters™
B. Non-Verbal Skill Practice
VI. Questioning & Listening
A. Effective Questioning & Listening: It’s A Process
B. Poor Listening Habits
C. S.T.A.R. POWER™
D. Reflective Listening
E. Listening with Empathy and Compassion
VII. Improvisation and Thinking on Your Feet
I. Developing High Performance Teams
A. Identifying Behaviors that Inhibit Team Building
B. Why Teams?
C. What are the Qualities of Effective Teams/Members/Leaders?
D. Stages of Team Development
E. Roles People Play
F. Myths about Teaming
II. Coaching, Counseling and Communicating Effectively
A. Differentiating Between Coaching, Counseling, and Communicating
B. The Coaching and Counseling Relationship
1. The Benefits of Coaching
2. The Benefits of Counseling
3. When to Coach and When to Counsel
4. Qualities of Effective Coaches and Counselors
C. Listening: The Key to Successful Coaching and Counseling
1. Reflective Listening: A Must for Coaches and Counselors
2. Skill Practice: Reflective Listening Re-visited
III. Giving Feedback Because Criticism Doesn’t Have To Hurt
A. What is Feedback?
B. Action Plan For Giving Feedback
C. A Model For Providing Feedback: E.D.A.
D. Feedback Skill Practice
IV. Conflict Resolution & Management
A. Mediation Might Be an Option
B. Types of Conflict
C. The Aikido Approach to Managing/Resolving Conflict
D. The Art of Centering
E. Defusing Anger
F. Stay C.A.L.M.
V. COBIC and Balance
VI. Action Planning for Success